KYC procedure

Last Update: 4-th October, 2024

1. KYC Policy of Caswino888.com

At Caswino888.com, we are fully committed to following "Know Your Customer" (KYC) principles to prevent financial crime and money laundering. As part of our compliance, we require customer identification and due diligence at various stages. Our company reserves the right to request any KYC documentation at any time to verify user identity and location.
This process is necessary to ensure that we comply with regulations, protect the integrity of our platform, and provide a safe environment for all customers. We may suspend payments or withdrawals until proper identification is provided, at our sole discretion.

2. Our Risk-Based Approach

We use a risk-based approach for customer verification, performing rigorous due diligence and ongoing monitoring of transactions. Depending on the customer profile and risk, we apply the following stages of due diligence:
• Simplified Due Diligence (SDD): For low-risk customers and transactions below the regulatory threshold.
• Customer Due Diligence (CDD): This is the standard level for verifying identity and is used for the majority of our customers.
• Enhanced Due Diligence (EDD): Applied for high-risk customers, large transactions, or special cases that require stricter scrutiny.

3. Full KYC Requirements

When a user’s aggregate deposits exceed $5000, or a withdrawal is requested, or if a transaction is deemed suspicious, the user must complete the full KYC process. This includes:
• Providing personal details.
• Uploading a government-issued photo ID (both front and back if applicable).
• Submitting a selfie holding the ID.
• Providing a recent bank statement or utility bill (issued within the last 3 months).

4. Guidelines for the KYC Process

During the KYC process, the following documentation will be required:
• Proof of ID: Must be government-issued, with a clear photo and signature. The ID must not expire within 3 months, and the holder must be over 18 years old.
• Proof of Residence: A bank statement or utility bill issued within the last 3 months, matching the full name and address provided during registration.
• Selfie with ID: A selfie showing the same person as in the ID, holding the ID document.

5. Notes on the KYC Process

If the KYC process fails, the reason will be documented, and a support ticket will be generated. Users will be informed of the reason, along with the ticket number. Once all required documents are approved, the account will be activated.

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